Avaya Jtapi Programmer 39-s Guide Access

AvayaTerminal terminal = (AvayaTerminal) provider.getTerminal("agent123"); AvayaACDAddress acdAddress = (AvayaACDAddress) provider.getAddress("skill1");

: Guidance on basic telephony operations including originating, answering, and disconnecting calls. avaya jtapi programmer 39-s guide

From your code’s perspective, these are your best friends: AvayaTerminal terminal = (AvayaTerminal) provider