Top [repack] | Dutch Bros Employee Handbook

Centered on a fast-paced drive-thru model using "line-busting" techniques to maintain industry-leading exit times.

Employees are trained to move with a "sense of urgency"—a controlled quickness that demonstrates respect for the customer's time. dutch bros employee handbook top

Practical tip: Follow the posted cleaning checklist and complete logs; don’t work if symptomatic. dutch bros employee handbook top

Unlike a typical handbook that only lists violations, the Dutch Bros handbook includes a roadmap for growth: dutch bros employee handbook top

The handbook mandates that the answer is always